Travel Support
Getting to rehab can feel overwhelming — especially when facing withdrawal symptoms or the emotional weight of early recovery. Our experienced travel companions make sure you arrive safely and supported.
It can be daunting for some people to travel alone to rehab when faced with the physical symptoms and the emotional burdens of early stage withdrawal. While a staff member is always waiting at the arrival gate for incoming clients, the stresses of international travel can create challenges that are beyond our control. That's why we offer professional travel support.
Professional Travel Companions
In some cases, a close friend or family member can accompany a client to treatment at One Step. But sometimes the client is best assisted by an experienced professional — someone trained to handle the specific challenges of travelling while unwell or distressed.
Our hand-picked Travel Support Team are committed to safely and compassionately facilitating a client's journey to our rehab center in Thailand. They bring understanding, empathy, and continual reassurance throughout the trip.
The team includes professionals with 20+ years of experience in domestic and international travel and transportation, with supplementary clinical training in mental health issues and addictions.
What Our Travel Team Brings
Trained professionals equipped to handle every aspect of your journey
First-Aid Qualified
Every member of our travel support team holds current first-aid certification and is trained to respond to medical situations that may arise during transit.
Emergency Response
Our companions can effectively respond to emergency situations in airports, on flights, and during layovers — keeping clients safe and calm throughout.
Airline & Immigration Liaison
High-level communication skills and experience in dealing with airline staff, customs officials, immigration, and airport authorities on the client's behalf.
Motivational Interviewing
Extensive experience in motivational interviewing and de-escalation techniques — keeping clients reassured and committed to the journey when anxiety or doubt sets in.
Cultural Sensitivity
Training and hands-on experience in Southeast Asian and Pacific countries, with an emphasis on cultural awareness and sensitivity during every stage of the journey.
20+ Years Experience
Our team members are seasoned professionals with over two decades of experience in all aspects of domestic and international client transportation and logistics.
How Travel Support Works
A straightforward process from initial enquiry to arrival at One Step
Initial Assessment
We discuss the client's situation, travel origin, any medical considerations, and the level of support needed. This helps us match the right companion to the journey.
Travel Planning
Our team coordinates flights, layovers, and ground transport. We handle the logistics so the client and their family don't have to worry about the details.
Journey Companion
A trained travel companion meets the client at their departure point and stays with them throughout the entire journey — through check-in, security, flights, and any connections.
Arrival at One Step
On landing in Chiang Mai, the companion accompanies the client directly to our center and completes a handover with our admissions team. The client is settled and supported from the moment they arrive.
Our admissions team can assess whether travel support is right for your situation and explain the options. There's no obligation — just an honest conversation.
Enquire About Travel SupportWho Benefits from Travel Support?
Travel support isn't for everyone — many clients fly to Chiang Mai independently and are met at the airport by our staff. But for some, the journey itself presents real challenges.
Clients who are experiencing active withdrawal symptoms, those with severe anxiety about flying, or individuals whose family are concerned about them travelling alone are all good candidates for this service.
We've also assisted clients whose previous attempts to get to treatment have been derailed by last-minute changes of heart. A professional companion provides the reassurance and gentle accountability that can make the difference between arriving at treatment and not.
Practical Details
International Coverage
Our travel companions operate from major cities across the UK, US, Australia, and Southeast Asia. We can arrange support from most international departure points.
Additional Service Fee
Travel support is an optional add-on to the treatment fee. Costs vary depending on the departure city and complexity. Our admissions team can provide a quote.
Confidential Enquiry
Call or email our admissions team to discuss whether travel support is appropriate. We'll give you an honest recommendation based on the client's situation.
For a confidential conversation about travel assistance, costs, and how our team can help, reach out. Our admissions team responds within 24 hours.
We'll respond within 24 hours