QUESTIONS AND ANSWERS
Will I have a private room?
Yes. All our guest rooms are private with king sized bed and ensuite bathroom.
Can I keep my phone/tablet/laptop?
We understand that people want to keep connected with internet access, but to ensure our clients get maximum benefit from the treatment program at One Step, we restrict internet and phone use to minimise distractions. You can keep your tablet and laptop to use inside your room where you will have wifi access in the evenings. Phones may be used with approval by the Clinical team.
Are flights included?
To ensure fairness and to keep our fees low for everybody, the cost of flights to Thailand is not included. Chiang Mai international airport can be reached directly or via Bangkok airports. Our admissions team is happy to assist you on travel options to Thailand if you have any questions.
Will someone pick me up from Chiang Mai airport?
Yes. You will be greeted at the terminal of the airport by a member of staff from One Step who will make your journey to our center as stress free as possible. You can then relax as you are transported to One Step Rehab by private vehicle.
Do I need a visa to stay in Thailand?
Most nationalities get a free 30-day visa exemption on arrival. This can be extended for a further 30 days once you are in Thailand. Passport holders from most countries are also eligible to apply for a visa prior to leaving your home country. We can advise you on visas and you can also contact the Thai Embassy in your country of residence prior to arrival.
Should I buy travel insurance?
We strongly advise you to buy travel insurance before coming to Thailand. Whilst it is unlikely there will be any kind of issue in Thailand, accidents can happen and being prepared makes sense when outside your home country. There may also be insurance requirements for COVID-19 medical care depending on the current situation.
I’m not very fit, do I have to take part in the outdoor activities?
We believe that outdoor and fitness therapy is an important element of our program that helps you achieve the best treatment outcomes. Activities and excursions provided as part of our residential program cater to all fitness levels, with your current fitness level taken into consideration along with any mobility issues or injuries that you may have sustained.
Will One Step Rehab tell anybody that I’m in treatment?
No. Our services are confidential. We take your privacy very seriously at One Step, and will only discuss your treatment with your permission if you choose to involve your family or doctor.
What’s included in the cost of treatment?
The cost of treatment at One Step Rehab Thailand covers everything you need whilst undergoing residential treatment with us in Chiang Mai. You should bring some money for personal expenses, or for additions to the standard program if requested.
Included in the fee:
- All one-on-one and group counseling sessions
- Therapeutic activities including personal trainer, yoga, meditation instruction, therapeutic massage, and outdoor activities.
- Private en-suite accommodation
- Nutritious food – breakfast, lunch, dinner, water, soft drinks
- Fitness program
- Access to all onsite facilities including gym, tennis, badminton, swimming pool etc.
- Airport transfers
- Weekly excursions
Not included in the fee:
- Travel insurance
- Personal expenses – cigarettes, souvenirs, snacks etc.
- Prescription medication and associated medical fees (if needed)
- Visa extension fees at immigration office (if needed)
- Optional family program and intensive aftercare program
Can my family visit me at One Step Rehab?
Family involvement in treatment has been shown to improve recovery rates, so your loved ones are encouraged to be part of your recovery process. Our optional Family Program can be attended by family members, where they can learn about how best to support you after treatment.
Clients can receive visitors if approval is granted by a lead counselor, however, we believe it’s best to minimise visits so you can concentrate on your treatment.
Can I smoke?
Yes. We have a designated smoking area at the center. Smoking is not permitted in rooms.